A Comprehensive Change Management Framework for Information Technology-Driven Change in Organisations

The implementation and use of new information technology initiate changes. These changes can be either of a technological nature (and often explicitly known), or of a social nature (usually not as easily identifiable). Nonetheless, both the technological and social factors should be managed. When faced with change, managers should follow an appropriate change strategy. As all changes are not always predictable, a way should be found to identify the forces that initiate these changes so that they can be managed. The problem addressed in this paper is “how should information technology-driven change be managed” and the objective is to propose a comprehensive framework for managing such change. It is proposed that the Soft Systems Methodology could be included in a comprehensive framework that addresses both technological and social change.